Support

Contact support

Email support@crmsolutionbd.com. Include your extension version, browser version, a description of the problem, and any non-sensitive error message. Do not send passwords, Google access tokens, API tokens, full email contents, or payment card numbers.

Common issues

Google connection fails

1. Confirm the extension uses the correct Chrome Extension OAuth client ID.
2. Confirm your Google account is an allowed test user while the OAuth app is in testing.
3. Reload the extension from chrome://extensions.
4. Revoke the app from your Google Account permissions, then connect again.

Licensing server unavailable

1. Confirm the Laravel API URL is correct and uses HTTPS in production.
2. Confirm the backend is online and the extension domain is allowed by CORS and host permissions.
3. Sign out and reconnect so the extension can create a fresh backend session.

Pro checkout fails

1. Confirm the Stripe secret and the configured recurring Price ID belong to the same test or live mode.
2. The configured ID must begin with price_, not prod_.
3. Confirm the Stripe webhook is configured and its signing secret begins with whsec_.

Export issues

1. Reduce the search size and retry.
2. Confirm the requested export format is available on your plan.
3. For Sheets export, approve the Sheets and Drive file permissions when prompted.

Privacy and security reports

For privacy questions, email privacy@crmsolutionbd.com. For a security vulnerability, use the subject “Security report” and avoid including live credentials or user data.